Shipping policy

Order Processing

  • Orders are typically processed within 1–3 business days of receiving payment. Orders are not processed on weekends or public holidays.
  • You will receive an email confirmation once your order has been dispatched, including a tracking number (where available).

Shipping Costs

  • Shipping costs are calculated automatically at checkout.
  • In exceptional cases (for example, due to local regulatory requirements or special restrictions), additional charges may apply and will be the responsibility of the customer.

Customs, Duties & VAT

  • All orders are shipped from outside the United Kingdom.
  • Orders shipped to the United Kingdom may be subject to customs duties, import taxes, or VAT charges imposed by UK authorities. These charges are determined by HM Revenue & Customs (HMRC) and are the sole responsibility of the customer.
  • We have no control over these charges and cannot predict their amount. Any refusal to pay applicable duties or taxes resulting in the return of a parcel does not entitle the customer to a refund of shipping costs.

Delivery Times

ALDERVIQUE LIMITED
Office 3906, 39th Floor, The Center
99 Queen's Road Central
Central, Hong Kong
Company Number: 81094462
Website: https://aldervique.com
support@aldervique.com

  • United Kingdom: typically 5–12 business days from dispatch.
  • Other destinations: typically 5–15 business days depending on location.
  • Delivery times are estimates only. We are not responsible for delays caused by the carrier, customs clearance, or other factors beyond our control.

Undeliverable Parcels
If a parcel cannot be delivered due to an incorrect address, incomplete information, or failure to collect, the customer will be charged for the return and any subsequent reshipment.

Incorrect or Incomplete Address

It is the customer's responsibility to provide a complete and correct delivery address at checkout. We are not responsible for delivery issues caused by incorrect or incomplete address information provided by the customer. If a parcel is returned due to an incorrect address, reshipment costs will be borne by the customer. Once an order has been dispatched, we cannot guarantee that address changes can be accommodated.

Damaged or Lost Shipments

  • Please inspect your order as soon as it arrives.
  • If a product is damaged or you have received the wrong item, please contact us immediately at support@aldervique.com so we can investigate and find a suitable resolution.
  • Once a shipment is marked as delivered in the carrier's tracking system, we cannot accept responsibility for any subsequent loss or other issues arising after delivery.

Contact Us
If you have any questions about delivery or your order, please do not hesitate to get in touch:
support@aldervique.com

Proof of Delivery & Delivery Confirmation

  • Carrier tracking data and delivery confirmation serve as official proof that the order has been delivered.
  • Once a shipment is marked as delivered in the tracking system, the order is considered fulfilled and received by the customer.
  • In the event of payment disputes (including Klarna and card payments), delivery confirmation and tracking data may be used to demonstrate delivery and fulfilment of contractual obligations.